Thank you for shopping with us. We are committed to providing a smooth, reliable, and hassle-free shopping experience for all our customers. Please read our shipping policy carefully to understand how your orders are processed, shipped, and delivered.
1. Order Processing
- All orders are carefully verified, packed, and processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays, public holidays, or during non-working hours will be processed on the next business day.
- During festive seasons, promotional sales, or high-demand periods, order processing may take slightly longer than usual.
2. Shipping & Delivery Time
- We currently deliver across India through trusted courier partners.
- Estimated delivery time is generally:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote Locations: 7–10 business days
- Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, operational issues, or unforeseen circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed clearly at checkout before payment.
- We may provide:
- Free shipping on selected products
- Limited-time free delivery offers
- Free shipping on minimum order values
- Shipping charges are non-refundable once the order has been shipped.
4. Order Tracking
- Once your order is dispatched, a tracking ID and courier details will be shared via Email, SMS, or WhatsApp.
- Customers can use the tracking information to monitor the real-time delivery status of their shipment.
5. Delivery Attempts
- Courier partners may attempt delivery multiple times before returning the package.
- If the customer is unavailable during delivery attempts, the package may be marked as undelivered or returned to us.
- Re-shipping charges may apply for returned orders due to customer unavailability or incorrect shipping details.
6. Incorrect Address & Contact Information
- Customers are responsible for providing accurate shipping details including:
- Full name
- Complete address
- Landmark
- Mobile number
- We are not liable for delivery failures or delays caused by incorrect or incomplete information provided by the customer.
7. Delayed or Lost Shipments
- While we work with reliable shipping partners, certain delays may occasionally occur due to external factors.
- In case of lost shipments confirmed by the courier company, we will assist customers with a replacement or refund after verification.
8. Damaged Packages
- If the outer packaging appears damaged or tampered with at the time of delivery, customers are advised to:
- Record an unboxing video
- Take clear photos immediately
- Contact our support team within 48 hours
We value our customers and strive to provide a transparent and fair cancellation process. Please review the policy carefully before placing your order.
1. Order Cancellation Before Shipment
- Customers may request cancellation within 12 hours of placing the order or before the order is shipped, whichever occurs first.
- Once the order has been packed or dispatched, cancellation requests may no longer be accepted.
2. Cancellation by Our Team
We reserve the right to cancel orders under certain circumstances, including but not limited to:
- Product unavailability
- Incorrect pricing or listing errors
- Suspicious or fraudulent transactions
- Incomplete customer information
- Technical or payment issues
In such cases, customers will receive a full refund.
3. Refund Process
- Approved refunds for cancelled orders are processed within 5–7 business days.
- The refund will be credited to the original payment method used during checkout.
- Processing time may vary depending on the customer’s bank or payment provider.
4. Non-Cancellable Orders
Orders may not be eligible for cancellation in the following situations:
- Product has already been shipped
- Customized or special-order products
- Limited edition or clearance sale items
- Orders placed during special promotional campaigns (if specified)
5. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what was ordered:
- Contact us within 48 hours of delivery
- Share:
- Order ID
- Clear product images
- Unboxing video (if available)
- After verification, we may offer:
- Replacement
- Store credit
- Refund (where applicable)
6. Refund Eligibility
Refunds may not be issued in the following cases:
- Minor color or design variations due to lighting or screen settings
- Delay caused by courier partners or unforeseen events
- Incorrect shipping details provided by the customer
- Normal wear and tear after usage
7. Contact & Support
For any questions related to shipping, cancellations, refunds, or order support, customers can contact our support team through Email or WhatsApp during business hours. We are always happy to assist you and ensure a smooth shopping experience.